
The cousins are all dressed up for Halloween.
Clearly the cutest witch, duckie, and vampire in the joint!
Happy Halloween!
hmmm . . . maybe that scratch did come from Trixel . . .

























Hello customer service rep!To this, they responded:
I received an oval animal bag as a gift for my daughter. After owning it for about a week or so, I noticed that the mesh panel on one of the "doors" is pulling away from the zipper.
I am concerned that my 7 month-old daughter will get her head caught in it. I have tried to think of ways I could repair it, but have come up with nothing. [Unfortunately, with an infant, tape is out of the question]
I would hate to think I need to take it away - it is such a great thing to have! We like to sit on it while reading stories, then my older daughter [3] likes to trade in stuffed-animals every night before bed and chooses a new sleeping buddy.
I do own and LOVE many of your products. And, they are always on the top of my gift-giving list.
Thank you for you help in this matter.
best,
kristin
Kristin,I must say that cutting out the panel was a real leap of faith - what if they did not replace the bag? I would not just have a small hole but a large gaping one . . . and, we [I] really love this bag!
Thank you so much for your email. I am so sorry to hear about your recent experience with the Animal Bag. That is definitely not the experience we want you to have when using Boon products.
I would like to replace this immediately so your child's stuffed animals have a home. At your convenience, please send me back the damaged portion of the zipper, as well as the Boon logo tag on the side of the Animal Bag. (There is no need to send back the entire bag). Please make sure a portion of the colored fur is showing so we make sure to send the correct replacement Animal Bag. Please also include your mailing address. These items can be returned to my attention at the address listed below in my name tag. Upon receiving the items mentioned, above, we will immediately send a new Animal Bag out in the mail for you.
Again, I am very sorry for your experience. Thank you so much for taking the time to contact us and allowing us the opportunity to remedy this situation. Please let me know if you have any questions.
Sincerely,
Katrina

